Productivity of Bilingual Workers with Flexible Speech Interfaces

December 3, 2018

Bob Bova, CEO and President of AccuSpeechMobile, recently shared that one of the critical challenges that supply chain professionals face is providing support for multilingual workers across multiple geographies where operations may be based. In North America, many people within the supply chain are multilingual. This has become a very common workforce management challenge, especially for the seasonal workforce.

New device-based voice solutions are available to support multiple and blended languages. These solutions can be configured to support blended languages and will continue to grow and change with the organization and its diverse workforce. A device-based voice architecture removes long, tedious training for temporary workers and can provide an agile development strategy around the world for local dialects and accents.

By using a decentralized strategy, operations and IT managers can develop training modes on the devices. This allows for slowing down or speeding up voice driven commands, for instance saying “help” as an utterance can assist anywhere during the process. The mobile architecture enables multiple potential speech inputs that can be recognized for the same data input field. It is no longer necessary a “one size fits all” scenario, as was the case for voice solutions two decades ago. Being able to design voice interfaces for a multilingual, bilingual, multi-dialect workforce is now the norm.